Legal

    Terms of Service

    PRVW Pte. Ltd.

    Terms of Service

    Effective Date: March 22, 2026

    These Terms of Service ("Terms") govern your access to and use of the products, platforms, and services ("Services") provided by PRVW Pte. Ltd. (UEN: 202537271E), a company incorporated in Singapore with its registered office at 18 Robinson Road #15-01, Singapore 048547 ("PRVW", "we", "our", or "us"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

    1. Definitions

    "Customer", "you", or "your" means the entity or individual that has entered into an agreement with PRVW to use the Services.

    "Services" means the Decision Intelligence and Data Asset Management Platforms, data and AI consultancy services, and any related APIs, documentation, and support provided by PRVW.

    "Customer Data" means any data, content, or materials that you submit, upload, or otherwise make available through the Services.

    "Confidential Information" means any non-public information disclosed by either party to the other in connection with these Terms, including but not limited to technical, business, and financial information.

    "Order Form" means a mutually executed document or online process that specifies the Services to be provided, fees, and any additional terms.

    2. Services and Access

    2.1 Subject to your compliance with these Terms and payment of applicable fees, PRVW grants you a non-exclusive, non-transferable, revocable right to access and use the Services during the term of your agreement solely for your internal business purposes.

    2.2 PRVW reserves the right to modify, update, or discontinue any aspect of the Services with reasonable notice. Material changes that reduce core functionality will be communicated at least thirty (30) days in advance.

    2.3 You are responsible for maintaining the confidentiality of your account credentials. You must promptly notify PRVW of any unauthorised use of your account.

    3. Customer Obligations

    You agree that you will not:

    (a) Use the Services in violation of any applicable law, regulation, or third-party right;

    (b) Reverse engineer, decompile, or disassemble any part of the Services;

    (c) Attempt to gain unauthorised access to the Services, other accounts, or PRVW's systems or networks;

    (d) Transmit any malicious code, viruses, or other harmful material through the Services;

    (e) Use the Services to store or process data in violation of applicable data protection laws;

    (f) Resell, sublicense, or make the Services available to any third party without PRVW's prior written consent.

    4. Fees and Payment

    4.1 Fees for the Services are as set out in the applicable Order Form. All fees are stated in the currency specified in the Order Form and are exclusive of applicable taxes.

    4.2 Invoices are due within thirty (30) days of the invoice date unless otherwise specified. Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

    4.3 PRVW may suspend access to the Services if any invoice remains unpaid for more than fifteen (15) days past its due date, upon providing written notice.

    5. Intellectual Property

    5.1 PRVW retains all right, title, and interest in and to the Services, including all associated intellectual property rights. Nothing in these Terms transfers ownership of any intellectual property to you.

    5.2 You retain all right, title, and interest in and to your Customer Data. You grant PRVW a limited, non-exclusive licence to use Customer Data solely as necessary to provide the Services.

    5.3 PRVW may generate aggregated, anonymised, and de-identified data derived from your use of the Services ("Aggregated Data"). PRVW may use Aggregated Data for service improvement, benchmarking, and research purposes, provided that such data cannot reasonably be used to identify you or any individual.

    6. Data Protection and Security

    6.1 PRVW processes personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 ("PDPA") and, where applicable, the EU General Data Protection Regulation ("GDPR"). Our processing of personal data on your behalf is governed by our Data Processing Addendum, which forms part of these Terms where applicable.

    6.2 PRVW maintains an information security management system aligned to ISO/IEC 27001:2022 and SOC 2 Trust Services Criteria. Security measures include, but are not limited to:

    - Encryption of data at rest (AES-256) and in transit (TLS 1.2 or higher)

    - Role-based access control with multi-factor authentication for privileged access

    - Logical segregation of production, staging, and development environments

    - Continuous vulnerability management with defined remediation timelines

    • Regular risk assessments following NIST SP 800-30 methodology
    • Incident response procedures with defined notification timelines

    6.3 PRVW's infrastructure is hosted on Amazon Web Services (AWS) in the Asia-Pacific (Singapore) region. AWS's physical security, environmental controls, and infrastructure management are the responsibility of AWS under the shared responsibility model.

    6.4 Further details on PRVW's security practices are available through our Trust Center.

    7. Confidentiality

    7.1 Each party agrees to hold the other party's Confidential Information in confidence and not to disclose it to any third party except as necessary to perform its obligations under these Terms, and only to those who are bound by confidentiality obligations at least as protective as those set out herein.

    7.2 Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is rightfully received from a third party without restriction.

    7.3 A party may disclose Confidential Information if required by law, regulation, or court order, provided that the disclosing party gives reasonable prior notice where legally permitted.

    8. Warranties and Disclaimers

    8.1 PRVW warrants that the Services will perform materially in accordance with the applicable documentation during the term. If the Services fail to conform to this warranty, PRVW will use commercially reasonable efforts to correct the non-conformity.

    8.2 EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". PRVW DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    9. Limitation of Liability

    9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

    9.2 EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER TO PRVW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    9.3 The limitations in this section do not apply to: (a) liability arising from a party's breach of its confidentiality obligations; (b) a party's indemnification obligations; or (c) liability that cannot be limited under applicable law.

    10. Indemnification

    10.1 PRVW will defend, indemnify, and hold you harmless from any third-party claim that the Services, as provided by PRVW, infringe any intellectual property right, and will pay any resulting damages or settlement amounts.

    10.2 You will defend, indemnify, and hold PRVW harmless from any third-party claim arising from: (a) your use of the Services in breach of these Terms; (b) your Customer Data; or (c) your violation of applicable law.

    10.3 Indemnification is conditional upon the indemnified party providing prompt written notice, reasonable cooperation, and sole control of the defence and settlement to the indemnifying party.

    11. Term and Termination

    11.1 These Terms commence on the date you first access the Services and continue for the period specified in the applicable Order Form.

    11.2 Either party may terminate these Terms: (a) for convenience upon sixty (60) days' written notice; or (b) immediately if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice.

    11.3 Upon termination, PRVW will make Customer Data available for export for a period of thirty (30) days. After this period, PRVW will securely delete Customer Data in accordance with its Data Management Policy, unless retention is required by law.

    11.4 Sections 5, 7, 8, 9, 10, 13, and 14 survive termination of these Terms.

    12. Suspension

    12.1 PRVW may suspend your access to the Services if: (a) your use poses a security risk to the Services or any third party; (b) your use may adversely impact the Services or other customers; (c) you are in breach of these Terms; or (d) suspension is required by law or regulation.

    12.2 PRVW will provide advance notice of any suspension where reasonably practicable and will restore access promptly once the underlying issue is resolved.

    13. Governing Law and Dispute Resolution

    13.1 These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

    13.2 Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation for a period of thirty (30) days. If unresolved, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with its prevailing rules. The seat of arbitration shall be Singapore.

    14. General Provisions

    14.1 Entire Agreement. These Terms, together with any Order Forms and referenced policies, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings.

    14.2 Amendments. PRVW may update these Terms from time to time. Material changes will be communicated at least thirty (30) days in advance. Continued use of the Services after the effective date of any update constitutes acceptance.

    14.3 Assignment. Neither party may assign these Terms without the other's prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of its assets.

    14.4 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

    14.5 Waiver. A party's failure to enforce any right under these Terms does not constitute a waiver of that right.

    14.6 Force Majeure. Neither party shall be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, or infrastructure failures.

    14.7 Notices. All notices under these Terms must be in writing and sent to the addresses specified in the applicable Order Form, or to PRVW at 18 Robinson Road #15-01, Singapore 048547.

    15. Contact

    For questions about these Terms or the Services, please contact:

    PRVW Pte. Ltd.

    18 Robinson Road #15-01

    Singapore 048547

    Email: infosec@prvw.ai